Quality Control Solution (QCS)
Quality involves everyone! Your customers require you to make product to their specifications. You require the same of your suppliers. Internally, you are equally committed to the same high level of quality and need to involve everyone in your organization.
You Face Quality-Focused Challenges To:
- Comply with regulatory requirements
- Provide quality records to auditors and customers
- Communicate your Quality System to everyone in the enterprise
- Rate the performance of your suppliers
- Control non-conforming material
- Initiate and implement Corrective Action activities
- Capture and report the cost of quality
- Respond to audit results
- Track incidents
- Manage changes
- Identify and track improvement opportunities
The QC Solution (QCS) from RSVP provides the tools enabling you to address these challenges.
QCS provides the tools to help you effectively and efficiently execute your Quality System.
There Are 4 Distinct Modules
- QCS Supplier: Receiving inspection, Vendor RMA, Supplier performance rating
- QCS In Process: Track quality during production, cost of scrap reporting
- QCS Customer: Certificate of Conformance, Customer RMA, Customer Complaint Reporting
- QCS Enterprise: Track incidents, manage changes, communicate Quality information via Microsoft® SharePoint® Web portal
 When asking Tom Schmitz, Mortara’s VP of Manufacturing, what were the determining factors in implementing QCS, his first response was “Ken” (Ken Liesegang, President of RSVP Business Systems, Inc.). Although Ken’s presentation and knowledge of QCS were a strong selling point,  Mortara knew it was imperative for them to have the proper controls on FDA requirements, as well as ...
Read the rest of this success story and other success stories
QCS Functionality:
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- QCS Customer
- The QCS Customer module deals with:
• Shipping inspection and QA
• Customer RMA
• Customer Complaints
Customers may require you to ship paperwork with each product to confirm that you have designed, manufactured, or inspected the product to meet regulatory or customer requirements.
The QCS Customer module improves your work process by identifying which items require such confirmation and ensuring that these items are routed through QC prior to shipping. You can record inspection results, print necessary paperwork and then tag the product as accepted and ready to ship.
If your customers return the product, QCS works with the SyteLine RMA module to direct that product to QC for receipt, inspection, disposition, and non-conformance tracking.
The Customer Complaint Reporting (CCR) function helps you respond to feedback from your customers, assign responsibility, track your internal review and corrective action, and to measure customer satisfaction.
- QCS Supplier
- The QCS Supplier module manages:
• Receiving inspection
• Vendor RMA
• Supplier performance reporting
The process of managing your suppliers never ends.
Beginning with a review of the supplier facilities and an approval process, the SyteLine QCS Supplier module helps track vendor communications and QC status. The receiving process of this module includes material handling, safety alerts, printing tags, assigning unique tracking numbers, and putting material in a QC holding area pending disposition.
From here, QC inspects and assigns the material to inventory for production or tracks nonconforming material to its final disposition. It also provides integrated Vendor RMA support, including links with accounting.
QCS automatically calculates vendor product quality and delivery performance to help you build strong supplier relationships.
- QCS In-Process
- The QCS In-Process module covers:
• Job inspection and rework
• Serial number tracking
• Cost of scrap
Tracking quality requirements during production often becomes a chore, what with the need to record the disposition of materials at multiple inspection points, track
sign-offs, capture test results, record defects, and track items requiring rework or repair.
The QCS In-Process module streamlines your entire process.
Many situations require you to track and inspect manufactured items piece-by-piece, according to serial number or tag number. QCS supports all SyteLine production methods—jobs, production schedules, and JIT.
It also allows you to enter all details while in a job, including disposition, non-conformance tracking, cost of quality, test results, defects, and failures.
In addition, QCS reports the cost of scrap including labor, material, and overhead. You can identify defective raw material at the point of use rather than at receipt, which helps you report the issue promptly.
When you mark items as defective during manufacturing, QCS lets you track each nonconforming item and capture the associated costs of quality.
In addition, when a job requires you to send material outside for processing, QCS prints paperwork to attach to the product when it leaves your facility and when it returns again.
- QCS Enterprise
- The QCS Enterprise module encompasses:
• Topics
• Changes
• Web Portal
QCS includes support for quality incidents, change management, responses to audit findings, machine and maintenance issues, safety, training, and opportunities for
continuous improvements.
With Infor ERP SyteLine QCS, you can make specific reviews mandatory and require that those reviews get addressed as a precondition to closing a change management report.
Because communicating quality issues and their status is such a critical component of any quality system, the QCS Web portal allows all employees to view quality data,
without the need to log into SyteLine.
It also monitors and reports quality performance data, and offers basic document management functions
These modules work hand-in-hand with SyteLine ERP to help manufacturers effectively and efficiently execute the day-to-day procedures associated with receiving, manufacturing and shipping.
QCS helps users achieve quality success!
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