Our Clients
RSVP's clients include a broad range of industries, geographies, and applications. We are flexible, we work with clients both large and small, and we support our clients in a variety of ways.
Our message is best told by our clients.
Click on the links below to get the full story on how RSVP helps our clients achieve success.
Success Stories
 Advent Tool and Mold: Injection Molding - Rochester, NY- Advent Tool and Mold, a world-class injection molding company, had to replace their old manufacturing system... They found exactly what they needed with SyteLine ERP.
Jim Murphy, Vice President, explains that "a lot went into our decision to go with SyteLine ERP. The facts that SyteLine has outstanding functionality and its developer is an industry leading company were important to us. We also wanted to take advantage of the local implementation services offered by RSVP Business Systems."
Implementing SyteLine has allowed Advent to integrate and centralize all of their databases which gives management more control over their entire operation. "The real-time control of costs is a significant benefit for us," Mr. Murphy states. "With SyteLine, we are addressing cost issues before they become a problem ... No longer are there surprises at the end of the month. We have a better understanding of our business and it has made us more competitive." Advent recently upgraded their SyteLine system and Mr. Murphy states, “Our upgrade has been very beneficial particularly with the increased flexibility offered by Crystal reports.”
Mr. Murphy's answer as to why Advent had such a successful SyteLine implementation is that they were fully committed to the project and that they leveraged RSVP's experience and direction throughout the implementation process.
Jim Murphy - Vice President of Advent Tool and Mold
Rochester, New York
 Conesys: Specialty Connectors - Torrance, CA- Conesys is a vertically integrated provider of connectors for industries such as Military, Aviation and Transportation. Fully integrated Quality Control within the SyteLine ERP system was a requirement for Conesys due to their focus on quality. All three modules of SyteLine Quality Control Solution (QCS) provided the needed solution.
Mark Edwards, Chief Information Officer, states that “QCS provides critical functionality for our company. With our industry’s need to conform to a variety of rules and regulations, QCS helps us effectively comply with these various requirements. QCS is an integral part of our SyteLine ERP software and it is used every day, all day.”
Mark Edwards - Chief Information Officer of Conesys
Torrance, California
 Eraser Company Inc.: Wire, Cable and Tubing Processing Equipment - Syracuse, NY- The Eraser Company, Inc., celebrating its 97th anniversary in business, manufactures a wide range of industrial products including wire, cable and tubing cutters, wire and cable strippers, wire twisters, wire brush wheels, dereelers, infrared heating equipment, measuring tools, and fybRglass® erasers. The company is ISO 9001:2000 certified and wanted to take their company to the next level... Implementing a new ERP system was critical in achieving this goal.
Marcus BeVard, CEO, believed that quick and easy access to accurate, real-time business data was a key system requirement. Capacity scheduling and inventory control were also critical due to Eraser’s desire to decrease manufacturing costs, improve delivery intervals and exceed customer expectations. And, Eraser wanted an experienced ERP implementation services partner that would make them comfortable with moving forward. They selected SyteLine ERP from RSVP Business Systems.
Mr. BeVard feels that SyteLine 7 ERP has delivered for Eraser... “We now have greater, more accurate, detailed and real-time cost visibility than ever before. SyteLine’s reporting and query capabilities are very strong and its seamless interaction with 3rd party applications, such as Microsoft Excel, brings a great deal of power and flexibility to our users.”
Mr. BeVard comments that “SyteLine also provides outstanding planning and scheduling capabilities that allow Eraser to calculate a due date for a customer order literally at the press of a button.”
The Eraser Company offers Free E.S.P. (Eraser Sample Program). Send a 10-20 foot sample of your material and Eraser will recommend the best solution for your processing needs from its line of more than 200 products. For unique processing needs, Eraser will custom design a solution for you. For more information on Eraser’s entire product line visit www.eraser.com or call 315-454-3237.
Marcus BeVard - Chief Information Officer of Eraser Company, Inc.
Syracuse, New York
 Flex Enterprises: Tubing Products - Victor, NY- Flex Enterprises is a western New York fabricator and distributor of customized rigid tube assemblies and braided tubing products. As a small company with 25 employees, Flex’s owners and management recognized the importance of a fully integrated ERP system to streamline their daily business operations and maximize employee productivity.
Flex chose RSVP Business Systems and SyteLine ERP because they felt that RSVP offered the best combination of local support and ERP system functionality that fit their specific needs. The implementation of SyteLine moved along smoothly as Flex upgraded from a DOS system to SyteLine. Guy Murphy, President of Flex Enterprises, says “RSVP was easy to work with and responsive to any questions or concerns that arose through the process. They were always willing to go the extra mile.”
Mr. Murphy feels there are two important benefits from using SyteLine. The first is total integration, which is imperative with running daily registers and reporting. The other is the ability to retrieve information quickly by drilling down through folders instead of closing one program to open another and so on. As far as measuring success with SyteLine ERP, Mr. Murphy states that “we are already able to increase our sales and productivity, without adding additional overhead.”
Guy Murphy - President of Flex Enterprises, Inc.
Victor, New York
 Fres-co System USA, Inc. Flexible Packaging Systems and Materials - Telford, PA- Fres-co System USA, based in Telford (PA), manufactures printed, laminated barrier flexible packaging material and leading edge technology packaging equipment. Upgrading to SyteLine 7 ERP has provided Fres-co with a variety of tools to assist them in pursuing their mission to be the innovative leader in flexible packaging systems.
Fres-co worked closely with RSVP Business Systems’ Professional Services team to make the migration to SyteLine 7 a smooth transition … On time and under budget! Craig Rybitski, Manager of Information Technology at Fres-co, comments that “the upgrade process was an all around positive experience … the folks at Infor and RSVP did a great job and the SyteLine 7 software is an excellent fit for our business.”
The move to SyteLine 7 allowed Fres-co to focus on improving numerous areas of their manufacturing operation. According to Mr. Rybitski, several of these critical areas included:
• Increased on-time delivery performance
• Decreased inventory levels
• Easier and quicker access to SyteLine data with SQL technology
• Seamless integration with other common reporting tools, such as Excel
With SyteLine 7 ERP implemented and working very well, Fres-co can now spend even more time focused on serving customer needs in their niche market segments that include Coffee, Dry Food, Liquid Food, Industrial and Pet Food products.
Craig Rybitski - Manager of Information Technology at Fres-co System Company, Inc.
Telford, Pennsylvania
 Grady-White Boats, Inc.: Boatbuilding - Greenville, NC- Grady-White is a North Carolina manufacturer with a legendary reputation for designing and producing outstanding fiberglass sport fishing boats. Recently, Grady-White upgraded their Infor ERP system to SyteLine and RSVP worked closely with them to make certain that the SyteLine system was implemented properly to support Grady-White’s world-class manufacturing operation.
Grady-White’s upgrade to SyteLine included critical requirements for system personalization, and RSVP provided the professional services that allowed for a reliable upgrade timeframe and the consistent results that the project demanded.
"RSVP’s greatest strengths are not only in the knowledge of SyteLine personalization, but also in the SyteLine ERP application as well," says Billie Brooks, Grady-White Accounting Manager. In Billie’s opinion, RSVP was responsive to their needs during and after the project. Congratulations to Grady-White on a successful SyteLine ERP upgrade... RSVP is proud to be a part of it!
Billie Brooks - Accounting Manager at Grady-White, Inc.
Greenville, North Carolina
 Innovative Steam Technologies: Steam Generators - Cambridge, ON- Innovative Steam Technologies, a world leader on Once Through Steam Generator (OTSG) technology, has over 13 years of experience with the SyteLine ERP system. This includes system upgrades from earlier Symix ERP versions to the enhanced versions of SyteLine ERP, which are offered to clients through Infor’s maintenance and support program.
Christopher Ritchie, Vice President of Finance and Administration, believes that IST continues to get value for their initial ERP software purchase back in 1992. Chris says that "Infor (previously Frontstep and MAPICS) has always been good at recognizing the importance of functionality for the Canadian market, as well as demonstrating a solid understanding of global market requirements."
Chris further states that he "feels strongly that Infor continues to invest in the functionality and viability of the SyteLine Suite, and he is excited about working with RSVP Canada Corporation on future SyteLine enhancement upgrades and other integrated applications, such as CRM.
Christopher Ritchie - Vice President of Finance and Administration at Innovative Steam Technologies
Cambridge, Ontario
 Mortara Instruments: Medical Devices - Milwaukee, WI- Mortara Instruments is a Wisconsin-based company that manufactures medical devices (e.g. Stress Systems, Electrocardiographs) worldwide. Mortara uses RSVP’s Quality Control Solution (QCS) in conjunction with the Infor SyteLine ERP system. RSVP has worked closely with Mortara to ensure that QCS is running smoothly with their medical equipment manufacturing operations.
When asking Tom Schmitz, Mortara’s VP of Manufacturing, what were the determining factors in implementing QCS, his first response was “Ken” (Ken Liesegang, President of RSVP Business Systems, Inc.). Although Ken’s presentation and knowledge of QCS were a strong selling point, Mortara knew it was imperative for them to have the proper controls on FDA requirements, as well as other regulatory standards for the medical industry. They were looking for a solution that would effectively assist them in managing their quality objectives and that was fully integrated with SyteLine ERP … QCS provided an excellent application fit for Mortara and even offered the added benefit of having the same user interface and database as SyteLine ERP.
All of the timelines and expectations given by RSVP in the QCS implementation plan were met. Tom states, “In a world where software development grows so fast, it’s frustrating to deal with common bugs that accompany the implementation process. RSVP’s responsiveness in support is the best. If I have any issues, I know I can call Matt (Newcomb) in RSVP’s support team and things will be resolved.” The impact QCS has had on Mortara is that they can electronically look at data in one location. There are no longer “islands of information” stored in various places and not integrated into the companies’ ERP system, which has saved Mortara a great deal of time and increased employee productivity.
Tom Schmitz - Vice President of Manufacturing at Mortara Instruments
Milwaukee, Wisconsin
 Parlec, Inc.: Tooling, Workholding and Presetting Solutions - Fairport, NY- Parlec is the world leader in tooling, workholding and presetting solutions, with operations not only in Fairport, NY, but also in Bristol, UK and Nanjing, China. As Parlec has grown internationally they realized the need for an ERP system that would support their multi-site, multi-language and multi-currency requirements. Since Parlec had already invested many years in utilizing the Symix ERP software their decision to upgrade to SyteLine ERP was an easy one. The first facility was their China location which went up on SyteLine a year before their main Fairport facility.
Parlec had utilized Symix for over 12 years so the move to SyteLine with the associated change from Progress to SQL database technology, along with the related hardware changes, made the process as much of a new implementation as an upgrade. The upgrade also included many personalizations, so with assistance from RSVP Business Systems (RSVP) multiple conference room pilots were used to confirm settings and functionality. Connie Shaw, Director of IT explained “through using the multiple conference room pilots the Parlec Team of Champions was as prepared as they could be for a go live.” Connie goes on to state that Parlec is already seeing significant benefits through the increased flexibility with table filtering, easy export of data into Excel, and increased functionality with the “detail” drill down features.
Parlec considers their upgrade as simply the first step in a continuous improvement project for utilizing SyteLine ERP now and in the future, instead of sitting back and enjoying a job well done. The next step will be converting their UK facility to SyteLine and soon after that will be evaluating other enhancement modules for implementation. Parlec is already planning an upgrade to Infor ERP SL 8 in the one to two year timeframe to take advantage of more new features and functionality available in that version.
The Parlec Team of Champions with RSVP team members on “Go-Live” day.
Their motto : “To go where Parlec has never gone before.”
Connie Shaw - Director of IT at Parlec, Inc.
Fairport, NY
 Quality Vision International, Inc.: Vision Metrology - Rochester, NY- Quality Vision International, Inc. (QVI) is the world’s largest vision metrology company. QVI is a leader in innovative and advanced technologies used in industrial measurement and inspection for quality and process control. Over the past 60 years the QVI companies have delivered more than 35,000 inspection and measurement systems with a total value exceeding $2B to manufacturers in more than 60 countries.
In 2006, QVI created an ERP evaluation committee that consisted of 20 people from various departments. After a thorough investigation of available systems the committee unanimously selected Infor’s SyteLine ERP product. QVI’s team recognized that Infor SyteLine ERP would make it possible to maintain many of their proven existing business processes. SyteLine also provided the technology and extensibility within its toolset to align nicely with QVI’s diverse product and multi-site requirements.
Mr. Keith Polidor, QVI Project Team Leader, explains that “the QVI implementation team worked with RSVP Business Systems on critical aspects of our successful go-live kickoff earlier this year.” In addition to QVI’s implementation of core SyteLine ERP functionality, the company also utilizes several Infor SyteLine Suite products that have extended their ERP system to include Quality Control, Advanced Product Configuration, Enhanced Human Resources, and Field Service Management. QVI’s next implementation phase will include CRM and SyteLine ERP Workflow to assist in managing their business processes internally and externally within the SyteLine ERP application.
Mr. Polidor states, “having worked with RSVP on various projects since the early 1990’s, we knew that their Professional Services staff was prepared to effectively assist us with our SyteLine implementation, including data conversion, multi-site and transfer order modifications. RSVP’s technical team was great to work with … Their industry experience and deep knowledge of SyteLine ERP is evident. We had an excellent line of communication going back and forth between our organizations that truly enabled us to have a collaborative and successful project implementation. We look forward to working with the RSVP team again.”
Mr. Keith Polidor - QVI Project Team Leader at Quality Vision International, Inc.
Rochester, New York
 se’lux Corporation: Lighting Systems - Highland, NY- SELUX Corporation, a manufacturer of innovative interior and exterior lighting systems based in Highland, New York, utilizes Infor SyteLine ERP to effectively manage their growing business. Since SELUX outgrew their prior ERP system, it was very important for them to select new ERP software that offered the functionality and technology to satisfy their current needs and accommodate their future growth.
Selecting the most competitive ERP software was important, but SELUX management was also concerned about finding the right professional services partner. In the end, they felt that the best overall choice was the combination of SyteLine ERP and the experienced staff at RSVP Business Systems.
Brenda Shaffer, SELUX Vice President, explains that “with SyteLine ERP the information flow within our company has become much more efficient … Every department has the timely information needed to make good decisions and operate in a more streamlined manner.”
At SELUX tasks like MRP, which took hours in the past, now take only minutes to complete making the purchasing department more efficient. And, through the use of the SyteLine Labr-Trak module for tracking employee time / attendance and jobs, SELUX now has the benefit of 100% real-time job costing details. The implementation of cycle counting has also allowed SELUX to better manage inventory with no shutdowns for physical inventory counts.
For 25 years, SELUX has been an industry leader due to its desire and ability to deliver customized, make-to-order lighting projects. According to Ms. Shaffer, “the SELUX commitment to the highest level of customer service has been significantly enhanced by our implementation of the SyteLine ERP system.
Brenda Shaffer - Vice President at SELUX Corporation
Highland, New York
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